At Locusny, we are committed to providing a smooth and reliable shipping experience. We currently ship orders to selected destinations across Asia, Europe, North America, and Oceania.
Order Processing
Orders are generally processed within one to three business days after payment is successfully confirmed.
We do not process or ship orders on weekends or public holidays. During major promotions, holidays, or periods of high order volume, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
Shipping Regions
Asia
Estimated Delivery Time: 5–12 business days
Carriers: DHL, FedEx, UPS, and local postal services
Delivery times may vary depending on the destination country, customs processing, and the local delivery network.
Europe
Estimated Delivery Time: 6–14 business days
Carriers: DHL, FedEx, UPS, and local postal services
Orders shipped to European destinations may experience additional processing time due to customs clearance and local delivery procedures.
North America
Estimated Delivery Time: 5–12 business days
Carriers: USPS, UPS, FedEx, DHL, and local delivery services
Delivery times may vary depending on the destination, seasonal demand, and local carrier conditions.
Oceania
Estimated Delivery Time: 7–15 business days
Carriers: Australia Post, DHL, FedEx, UPS, and local postal services
Remote areas and islands may require additional delivery time depending on local transportation and carrier schedules.
Tracking Your Order
Once your order has shipped, we will provide tracking information through your order or shipping confirmation.
Tracking updates may take time to appear after the carrier accepts the package. Please allow additional time for tracking information to update during international transportation and customs processing.
Customs and Delivery Delays
International orders may pass through customs before being delivered. Customs clearance procedures can vary by country and may affect the final delivery time.
Weather, holidays, customs inspections, carrier disruptions, incorrect address information, or other circumstances beyond our control may also delay delivery.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at locusnyshop@hotmail.com. We will make reasonable efforts to assist before the order is shipped.
Once an order has been shipped, changes to the delivery address may not be possible.
Questions About Shipping
If you have questions about your order or shipping status, please get in touch with our customer service team:
Locusny
Email: locusnyshop@hotmail.com
Phone: +1 (435) 555-0184
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
Saturday – Sunday: Closed
We appreciate your patience and look forward to delivering your Locusny order.