At Locusny, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must meet the following conditions:
- Submit the return request within 14 days of delivery.
- The item must be unused and in its original condition.
- Return the item with its original packaging and accessories.
- The product must not show signs of use, damage, washing, alteration, or other changes.
Items that are damaged after delivery due to improper use may not qualify for a return.
How to Request a Return
To start a return, please get in touch with our customer service team at:
Email: locusnyshop@hotmail.com
Please include the following information in your email:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the item when necessary
Our customer service team will review your request and provide further instructions.
Please do not send an item back before contacting us and receiving return instructions. This helps us process your return correctly and efficiently.
Damaged or Incorrect Items
We take care to make sure your order is processed accurately and that your products arrive in good condition.
If you receive a damaged, defective, or incorrect item, please get in touch with us as soon as possible after receiving your order. Include your order number and clear photos showing the issue so that our customer service team can review the situation and assist you with the appropriate solution.
Non-Returnable Items
Certain products cannot be returned for hygiene, safety, or product-condition reasons.
Returns may not be accepted for:
Used or worn products
Products that have been damaged through improper use
Products missing original packaging or included accessories
Products that have been altered, modified, or damaged after delivery
Items returned after the 14-day return period
Return Review
Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.
The review process generally takes 3–5 business days after we receive the returned item.
After the inspection is completed, we will notify you of the return decision.
Refunds
We will process approved returns after we review and accept the returned item.
Once your refund has been issued, the time required for the funds to appear in your original payment account may vary depending on your payment provider or financial institution.
Exchanges
If you would like to exchange an item for another product, please get in touch with our customer service team at locusnyshop@hotmail.com.
Our team will review your request and provide the appropriate instructions based on your order and the item involved.
Questions About Returns
If you have any questions about our Return Policy or need assistance with a return, please get in touch with us:
Locusny Customer Support
Email: locusnyshop@hotmail.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday – Sunday: Closed
We are committed to making the return process as clear and straightforward as possible and appreciate your understanding of our return requirements.