Contact Us
Have a question about your order, products, shipping, returns, or anything else? The Locusny team is happy to help. Please get in touch with us using the information below, and we'll get back to you as soon as possible.
Customer Support
Email:
locusnyshop@hotmail.com
For general questions, order assistance, product information, shipping updates, returns, or other customer service inquiries, please email us. When contacting us about an existing order, including your order number in the message will help us assist you more quickly.
Phone:
+1 (435) 555-0184
Our customer service team is available by phone during regular business hours. If we can't answer your call, please leave a detailed voicemail with your name, phone number, and order number, and we'll get back to you by our next business day.
Our Address
Locusny
7421 Old Sagebrush Road
Monticello, UT 84535
United States
Please note that this address is provided for business correspondence purposes. For returns or exchanges, please get in touch with our customer service team first and wait for return instructions before sending any merchandise.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday: Closed
Sunday: Closed
Our customer service team is unavailable on weekends and will respond to messages received during the weekend on the next business day.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
During holidays, promotional events, product launches, or periods of unusually high customer volume, response times may be slightly longer. We appreciate your patience and understanding.
What Can We Help You With?
You can contact us regarding:
Order status and order-related questions
Shipping and delivery information
Product details and availability
Returns and exchanges
Refund inquiries
Damaged or incorrect items
Payment and checkout questions
General product or website questions
Other customer service concerns
When contacting us about an order, please include your order number and a brief description of your question or issue. If you are contacting us about a damaged or incorrect item, photos may also help us resolve the issue more efficiently.
Get in Touch
We value every message from our customers and are committed to providing helpful and timely support. Whether you have a question before placing an order or need assistance after your purchase, please don't hesitate to reach out.
Email us at: locusnyshop@hotmail.com
We look forward to hearing from you and helping with your Locusny experience.